Automec’s Top Customer Service Questions

The serial number is an eight digit number that is located on the back of the control and the backgauge motor pack. Note: on the CNC99 control the serial number can be found on the front of the control underneath the "quick reference" magnetic strip. When contacting technical support, the serial number will be the first thing a technician asks for.

All Automec controls can be upgraded with a plug and play kit to any of our controls in our product line. We also offer control upgrades for Accurpress AP2/ETS, Hurco (all models) and DiAcro. Click here for more information on Upgrades.

Automec strives to get your control repaired and returned to you in 1-3 days, depending on the problem. Customers prefer to use Automec’s “Loaner program” if turn-around time is longer than expected.
Automec offers a loaner programs to eliminate down-time. Loaner controls can be sent out in advance of the repair to be used while the customers control is being serviced.
Please ship to Automec, Inc., 82 Calvary St., Waltham, MA 02453. When sending in a repair, please call us at 78-893-3403x227 prior to sending. You can also email us at:, and include the following: -Company name and contact inforamtion (phone and email) -Control model number and SN of parts being sent in for repair -Brief description of the problem
Automec does offer on-site repair service and preventative maintenance contracts with scheduled visits.
Automec does offer CNC Operator Manuals. CNC 9x9, 150, 300, 600 & PC800 manuals are offered in both PDF and hard copy formats. Discontinued manuals including CNC 99, 1000, 2000, 4000 are available for a limited time in hard copy only.
Automec accepts payment in the form of a check, credit card (Visa, MasterCard, American Express), ACH or Wire Transfer.
Once the machine has shipped from Automec and we have received your Pre-Installation Checklist, Automec’s Installer will be in contact with you to set up a date and time that is preferable for both parties.

You need to contact Automec Technical Support. This can be done via email to, via phone (781)8933403 x260 or via website. Automec can resolve many issues over the phone. If not, you will need to send your equipment in for repair. For more information on repairs or any services with Automec, please email



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